On today's episode, Ashley Keith explores how intentional team coaching can strengthen practice performance in her presentation from the recent DSI Mastermind in October. She shares why written expectations, clear ownership, and consistent patient conversations are essential to helping team members succeed. Ashley walks through a coaching process that starts with the doctor's goals, then moves into tailored training, role-playing, measurement, and reinforcement. She also offers practical exercises to improve collaboration between departments, strengthen patient handoffs, and make treatment and financial conversations easier to understand. Throughout the presentation, she encourages members to use the DSI coaching and training resources available to them and keep revisiting new skills until they become lasting habits.
Be sure to check out the full episode from the Dentalpreneur Podcast!
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