Microsoft Teams Insider Microsoft Teams and AI Powered Workplace, Perspective From Ignite 2025
Nov 24, 2025
In this discussion, Sean Keegan, Developer Evangelist for Azure Communication Services at Microsoft, dives into the world of communication APIs and their transformative potential. He highlights the surge in voice usage combined with AI to enhance interactions. Sean shares insights on low-code solutions via Copilot Studio for seamless voice agent creation and emphasizes the benefits of bi-directional audio streaming for more human-like interactions. Real-world applications, such as in healthcare and retail, showcase how these technologies can bring tangible benefits and insights.
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Communication APIs Are Fundamental Tooling
- Communication APIs are building blocks to embed voice, video, chat, SMS and email into apps.
- They let developers create telehealth visits, support widgets, and other integrated experiences.
Voice Is Having A Moment
- Voice is rising in both quantity and quality as a primary communication channel.
- Layering AI makes voice interactions more powerful and conversational.
Use Copilot Studio For Low-Code Agents
- Try Copilot Studio for low-code voice agent creation if you need speed and governance.
- Use it to author agents, configure voice, connect Dynamics and publish without custom code.