AI Knowhow AI and Change Management: The Human Side of AI Change
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Jan 12, 2026 In this engaging discussion, Tom Davenport, a renowned academic and author on analytics and digital transformation, dives into the common pitfalls of scaling AI, dubbed 'pilotitis.' He highlights how unstructured data serves as a hidden bottleneck for ROI and critiques the simplistic approach of providing all employees with a Copilot license. The conversation emphasizes the importance of psychological safety, treating resistance as informative, and the critical need for meaningful upskilling to navigate AI's human impacts in the workplace.
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Usage Is Widespread But Shallow
- Gallup shows 45% of employees touch AI occasionally but only 10% use it daily.
- This reveals broad curiosity but shallow integration across most sectors.
Treat Resistance As Useful Signal
- Treat employee resistance to AI as an information signal, not obstruction.
- Acknowledge likely loss and build trust by delivering consistent follow-through.
Fear Is About Being Devalued
- People fear being devalued by AI more than they fear the technology itself.
- Leaders must acknowledge that fear and co-design paths to new roles and skills.