Hillary Carpio, an Account Based Marketing expert and author of 'Busting Silos', teams up with data-driven operations specialist Markus Zirn. They discuss innovative ABM strategies that dissolve silos and foster collaboration. Hillary reveals how Snowflake's unique tech stack, Snow House, enhances targeted client engagement. The duo dives into data activation, emphasizing its critical role in marketing success. They also explore the empowering fusion of AI and automation in transforming customer engagement and driving efficient marketing operations.
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insights INSIGHT
ABM At Scale With SDR Partnership
Snowflake runs ABM at scale using one-to-one, one-to-few, and one-to-many approaches across thousands of accounts.
The team pairs ABM tightly with SDR outbound motion to increase meeting rates by 2–4x.
insights INSIGHT
Internal ABM Platform As Single Source
Snowflake built an internal ABM platform to leverage in-house scoring and connect to any tool across the business.
The platform provides a single source of truth and lets sales activate outreach directly from Salesforce via a Tableau action board.
volunteer_activism ADVICE
Automate Execution To Speed Outcomes
Automate repetitive executional tasks (like fetching contacts and sequencing) to eliminate manual handoffs and speed execution.
Use data-driven orchestration to reduce dependency on humans for routine processes.
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In this episode, Markus Zirn and Hillary Carpio delve into the dynamic world of Account Based Marketing (ABM). Leveraging her extensive experience, Hillary provides a peek into the strategies propelling Snowflake's market dominance. Drawing insights from her book 'Busting Silos', she illuminates the transformative power of automation, orchestration, and a profound understanding of human behaviors in modern marketing. Exploring Snowflake's unique ABM approach, they unravel the creation of their internal ABM platform and delve into the pivotal role of data and AI in shaping the future marketing landscape. Hillary shares her passionate advocacy for customer-centric methodologies, alongside invaluable advice for aspiring ABM leaders, unlocking the full potential of ABM in their endeavors.
Timestamps
*(03:13) Episode Start *(05:38) Exploring Account-Based Marketing (ABM) and Hillary's book “Busting Silos” *(09:37) Crafting a custom ABM tech stack *(17:05) Snowflake's approach to ABM *(20:37) Composable enterprise and data-driven orchestration solutions *(24:10) Approach to activation flows and cross-departmental collaboration *(26:33) Future of ABM with AI *(26:26) Hillary's journey at Snowflake *(30:22) Advice on building your own ABM tech stack *(30:26) Evolution of scoring models and Snowflake's approach *(33:50) Hillary's wishlist for future tech advancements
Episode Key Takeaways
Solve genuine problems: Transform existing processes by identifying authentic pain points. Dive deep to understand the intricacies, ensuring your solutions yield impactful outcomes.
Always put your customer first: Keep your customers front and center. Navigate through complexities while ensuring your solutions meet their practical needs, not just technical requirements.
The future of marketing lies in technology: Embrace the technological revolution in marketing. Explore the power of generative AI and other emerging technologies to streamline processes and personalize interactions, propelling your strategies into the future of innovation.
Flexibility is Key: Adapt and thrive in the ever-changing digital realm. Stay agile, iterate on your strategies, and embrace new data inputs to continuously improve and scale your efforts for success.
Top Quote
“You can create a great orchestrated product. But if sales isn't on board, if SDRs aren't on board, if the creative team isn't on board… Everybody has to be on board to believe in this vision that you're executing, you can't just execute against something that nobody wants to be a part of. So at the end of the day, it has to be business-focused. It has to be outcome-focused. And the tool or the platform just becomes a mechanism to help you get to that goal faster.” – Hillary Carpio
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