#39 - A lack of communication is a lack of performance | Josh Clemente & Sam Corcos
Sep 22, 2023
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Josh Clemente and Sam Corcos discuss the importance of building trust and confidence in remote teams by assuming positive intent. They highlight the impact of clear communication on work performance, especially in a remote environment. Levels focuses on empowering people to improve their health through real-time feedback on diet and lifestyle choices. Tune in to learn how confidence and trust play a crucial role in team dynamics and professional success.
Open and direct communication is essential to avoid misunderstandings and build trust within remote teams.
Confidence is earned through consistent performance and effective communication, reinforcing trust and positive assumptions.
Effective management involves providing clear priorities, understanding context, and empowering individuals to prevent micromanagement.
Deep dives
Building Confidence Through Direct Communication
To address misunderstandings and boost confidence, it is crucial to have open and direct discussions with colleagues. Instead of spreading rumors or assuming negative intent, individuals should approach others directly to clarify issues. By expressing struggles and seeking clarity on specific matters, such as understanding project status, individuals can foster a culture of trust and proactive problem-solving.
The Interconnection of Confidence and Trust
Confidence and trust play key roles in professional and personal interactions. While trust involves assuming positive intent even when doubts arise, confidence is earned through consistent performance and effective communication. Building confidence is not only about individual performance but also about reinforcing trust and assumptions of positive intent in interpersonal dynamics.
Balancing Communication Styles and Intentions
Distinguishing between micromanagement and effective management relies on context and clarity in communication. Providing clear priorities and understanding the why behind requests can help prevent micromanagement. Treating individuals as capable adults and involving them in decision-making processes contribute to an environment of trust and collaboration.
Navigating Performance Improvement and Building Relationships
Performance improvement plans should be utilized sparingly and as a last resort, focusing on clear objectives and metrics. Effective communication, mutual respect, and assuming best intent are crucial for maintaining healthy professional relationships. Actively engaging in trusting and transparent interactions can foster a positive work environment.
Importance of Assuming Positive Intent and Encouraging Clarity
Assuming positive intent and fostering a culture of direct communication are foundational for successful interactions. Selecting team members aligned with values of trust and collaboration can enhance overall workplace dynamics. By assuming the best in others and promoting confidence-building strategies, individuals can work towards creating a supportive and productive work environment.
Every team must build trust and confidence with peers, but remote teams face a greater challenge because of the lack of face-to-face interaction. At Levels, we work to assume positive intent of our teammates, which supports our core value of “confidence is earned.” Both values are tied to work performance, and in order to build confidence and trust, a team member must do great work as well as learn how to communicate that work effectively, especially in a remote environment. Listen as Levels founders Sam Corcos and Josh Clemente discuss how confidence and trust need to be earned over time.
Levels helps you see how food affects your health, empowering you with the tools needed to achieve health goals and improve healthspan. Levels Members gain access to the Levels app and continuous glucose monitors (CGMs), providing real-time feedback on how diet and lifestyle choices impact your metabolic health.
Look for new shows every month on Levels - Inside the Company, where we have in-depth conversations about how the Levels startup team builds a movement from the ground up in the health and wellness tech industry.