The Modern People Leader: Forward-Thinking HR 263 - This Chief People Officer Redesigned HR Around Workflows: Andrew Golden (Chief People Officer, RetailNext)
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Oct 17, 2025 Andrew Golden, Chief People Officer at RetailNext, shares his insights on transforming HR by aligning it with business workflows. Known for his expertise in lean PX design, he discusses how RetailNext merges hardware and data for enhanced retail experiences. Andrew emphasizes the importance of HR-IT partnerships, the benefits of building in-house AI tools, and the optimism for HR's future. His journey includes redefining HR processes and advocating for agile solutions that tackle employee pain points directly.
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Run People As A Product
- Restart people-as-a-product rituals quickly and run HR like a product team.
- Use sprints, prioritization, and employee interviews to surface real problems.
Portugal Lightbulb Moment
- A Portugal trip revealed sales and operations arguing over customer priorities and execution.
- That moment sparked a rethink of HR alignment toward horizontal workflows.
Organize HR Around Workflows
- RetailNext replaced functional HRBPs with workflow-aligned HR partners across three core workflows.
- The three workflows are pre-customer, post-customer, and transitions to mirror how work actually flows.
