How CRO Agency Jolly Commerce Grew 200% In 2024 With A New Offer (Jordan Ross Interview)
Dec 19, 2024
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Kevin Miguez, the CEO and founder of Jolly Commerce, dives into the remarkable growth of his CRO agency, achieving 200% expansion in just 10 months. He discusses the power of meaningful partnerships, like their collaboration with the Fox Cell app, emphasizing trust and aligned values. Kevin shares insights on transforming from a general web development agency to a specialized CRO service, focusing on targeted marketing and subscription models. He also highlights the importance of structured sales processes and building trust to boost conversion rates.
Shifting from a broad web development service to a dedicated CRO agency enabled clearer positioning and significantly increased revenue opportunities.
Establishing a structured sales process improved client interactions and trust, resulting in enhanced conversion rates and a more professional approach.
Deep dives
Transition to a Focused Offer
Transitioning from a web development service to a specialized Conversion Rate Optimization (CRO) agency significantly contributed to the agency's growth. Previously, the agency offered various services but lacked clarity in its positioning, resulting in inconsistent revenue. By focusing solely on CRO, the agency could articulate a clear value proposition for their clients, demonstrating how they could optimize e-commerce sites to achieve better conversion rates. This shift not only attracted clients seeking long-term partnerships but also allowed the agency to charge higher rates for their expertise.
Structuring the Sales Process
Implementing a structured sales process greatly enhanced the agency's conversion rates during client interactions. Initially, the founder conducted sales calls without any scripts or set guidelines, which hindered consistency and professionalism. By developing a templatized process that included key steps such as building rapport and demonstrating empathy, the sales approach became more reliable and effective. This structure allowed the team to adapt their communication while ensuring a comprehensive delivery of the value they offered, leading to increased trust and confidence from potential clients.
Building Strong Partnerships
Strategic partnerships emerged as a crucial growth avenue for the agency, particularly through collaborations with aligned businesses. By focusing on quality over quantity in their partner approach, the agency found success in establishing meaningful relationships with complementary services, such as an app development company. This alignment helped both parties leverage their strengths and enhance their service offerings, ultimately driving referrals and new business opportunities. Structured agreements that explicitly defined benefits for both partners contributed to building trust and accountability within these partnerships.