The Contractor Fight with Tom Reber

TCF998: No Discounts

Mar 8, 2025
Discounts won’t save bad service! A firsthand tale reveals how poor communication can sour customer experiences. Building a business on honesty and clear communication is essential for loyalty, rather than relying on quick fixes like discounts. The conversation emphasizes that true customer satisfaction stems from fulfilling requests precisely. It’s not just about monetary gestures; effective communication and addressing issues proactively are vital for thriving in the contractor industry.
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Episode notes
1
Intro
00:00 • 4min
2
Building a No-Discount Business Through Clear Communication
03:30 • 2min
3
The Inefficacy of Discounts in Customer Service
05:22 • 3min
4
The Importance of Communication in Customer Service
08:07 • 2min