Discounts don’t solve bad service. In this episode, Tim and Derek share a real-life experience of poor customer service and why offering a discount doesn’t fix the root problem. They break down why a strong business should never have to rely on discounts and why delivering on promises is the best way to build loyalty.
In this episode, we discuss:
- Why a discount can’t replace great service
- The real cost of breaking a customer’s trust
- How to set clear expectations and communicate delays
- Why customers just want what they asked for—no more, no less
- How promotional offers differ from discounts
- The importance of running a business that never needs discounts
Resources:
⚔️ WAR ROOM
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https://thecontractorfight.com/war-room
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If you’re serious about building a profitable, structured contracting business without the chaos, this is your shot. Get the tools, insights, and mentorship you need to level up—on YOUR time, at YOUR pace.
https://contractorbusinessschool.com/
⭐️⭐️⭐️⭐️⭐️ Grab our NEW course to grow your business
5 Steps to 5 Stars: How to Charge Premium Prices and Never Run Out of Leads
https://thecontractorfight.com/5-stars/
🛡️ Join us in BATTLEGROUND
Everything your contracting business needs in one comprehensive program. Three main focus areas: Leadership, Communication, and Numbers. For more info visit:
https://thecontractorfight.com/battleground
💰 You didn’t become a contractor to struggle financially.
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https://thecontractorfight.com/50/
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https://thecontractorfight.com/intervention
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https://thecontractorfight.com/book/
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