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One of the key attributes that Figma looks for in product leaders and managers is the ability to tell compelling stories. Effective storytelling helps in conveying the why behind a product or idea and inspires action. It involves the skill of synthesis, distilling complex information into a coherent narrative, as well as creating memorability through powerful and impactful communication. Figma believes that storytelling is crucial for building strong teams and rallying support behind a shared vision.
Figma prioritizes maintaining a close connection with its customers. The company values being receptive to customer feedback and actively seeks their input. They engage with users on platforms like Twitter, gather insights, and listen to the sentiments of the community. This strong customer focus has allowed Figma to build a loyal user base and shape the product based on real user needs. They also emphasize the importance of balancing customer feedback with other sources of data to gain a holistic understanding of the customer experience.
Figma recognizes the role of internal advocates and champions within customer organizations. They work closely with sales teams to empower these individuals to make a stronger case for Figma within their companies and act as evangelists. Figma's sales team builds meaningful connections and equips designers with the necessary tools, data, and narratives to drive wider deployment and adoption. By leveraging the passion and credibility of these internal champions, Figma successfully spreads its product organically through the design community.
The CEO of Figma, Dylan Field, is deeply invested in understanding and addressing the needs of individual users. This customer obsession is built on personal accountability and informs the intuition behind Figma's product decisions.
Figma's commitment to building high-quality software involves continuous experimentation and iterating on features. One example is the journey of developing branching and merging, which initially faced challenges but highlighted the importance of understanding different customer workflows. Figma also emphasizes the significance of personal accountability and using their own product internally to improve the user experience.
Yuhki Yamashita is Chief Product Officer at Figma. Prior to Figma, he was Head of Design of Uber’s New Mobility efforts, and before that a product manager at Google and Microsoft. Adding to his impressive resume, Yuhki also taught introductory computer science at Harvard. In today's episode, we talk about operationalizing quality, the case against OKRs, and how Figma isn't just known for product-led growth, but also for building a community of empowered users. Yuhki also shares why he thinks storytelling is key to being a great product manager, owning the "why," and the potential impact of Adobe's acquisition of Figma.
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Find the full transcript here: https://www.lennysnewsletter.com/p/an-inside-look-at-how-figma-builds
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Thank you to our wonderful sponsors for supporting this podcast:
• Notion—One workspace. Every team: https://www.notion.com/lennyspod
• Vanta—Automate compliance. Simplify security: https://vanta.com/lenny
• Flatfile—A CSV importer that says yes instead of error: mismatch: https://www.flatfile.com/lenny
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Where to find Yuhki Yamashita:
• Twitter: https://twitter.com/yuhkiyam
• LinkedIn: https://www.linkedin.com/in/yuhki/
• Website: https://www.figma.com/@yuhki
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Where to find Lenny:
• Newsletter: https://www.lennysnewsletter.com
• Twitter: https://twitter.com/lennysan
• LinkedIn: https://www.linkedin.com/in/lennyrachitsky/
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Referenced:
• Yuhki’s guest post on Lenny’s Newsletter: https://www.lennysnewsletter.com/p/how-figma-builds-product
• Shishir Mehrotra on Lenny’s Podcast: https://podcasts.apple.com/us/podcast/the-rituals-of-great-teams-shishir-mehrotra-of/id1627920305?i=1000576021672
• Five Why’s template: https://www.figma.com/templates/5-whys-template/
• Dylan Field on Twitter: https://twitter.com/zoink
• Jeff Holden on Twitter: https://twitter.com/jeffholden
• Figma: https://www.figma.com/
• Friends of Figma: https://friends.figma.com/
• Camille Ricketts on Lenny’s Podcast: https://www.lennyspodcast.com/how-notion-leveraged-community-to-build-a-10b-business-camille-ricketts-notion-first-round-capital/
• Adobe Illustrator: https://www.adobe.com/products/illustrator/campaign/pricing.html
• Adobe Photoshop: https://www.adobe.com/products/photoshop/
• Switch: How to Change Things When Change Is Hard: https://www.amazon.com/Switch-Change-Things-When-Hard/dp/0385528752/
• The Story of the Stone, or The Dream of the Red Chamber: https://www.amazon.com/Story-Stone-Dream-Chamber-Vol/dp/0140442936
• Serial podcast: https://serialpodcast.org/
• The Good Nurse on Netflix: https://www.netflix.com/title/81260083
• FigJam: https://www.figma.com/figjam/
• Asana: https://asana.com/
• Slack: https://slack.com/
• Notion: https://www.notion.so/
• Dropbox Paper: https://www.dropbox.com/paper/start
• Figma’s Alignment Scale: https://www.figma.com/community/widget/1030848035996871692
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In this episode, we cover:
(00:00) Yuhki’s background
(09:05) What Yuhki learned from being on a design team
(10:29) Why managing designers is more difficult than managing product teams
(12:20) Why storytelling is important for product managers
(16:35) How to improve your storytelling skills
(18:51) Why PMs need to know the “why” of the product they are managing
(22:34) The importance of developing a community and strong customer relationships
(26:13) How to use different types of feedback
(28:11) Working with Dylan Field
(32:44) Testing at Figma and the branching emerging feature
(34:54) Why your entire company should be using your product
(36:50) The importance of having personal accountability
(38:48) Why Yuhki likes to stay out of the way of engineers fixing their own bugs
(40:50) Yuhki’s thoughts on OKRs and how they are used at Figma
(48:40) Figma’s interview process
(51:45) How Figma’s sales team works by creating human connections and empowering designers
(54:57) How Figma built community and created organic growth
(56:36) Advice for founders
(58:57) The potential acquisition by Adobe and the future possibilities for Figma
(1:01:42) Closing thoughts
(1:03:44) Lightning round
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Production and marketing by https://penname.co/. For inquiries about sponsoring the podcast, email podcast@lennyrachitsky.com.
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