

Throwback: How I Handled Over 120 Employees at 24 | Ep 301
15 snips Jul 25, 2025
Explore the four levels of expectations essential for effective leadership. Learn how clear guidance builds trust and efficiency in teams. Delve into the importance of brand promises in aligning company values with employee and customer expectations. Discover actionable insights on setting departmental KPIs to enhance accountability and performance. Get ready to scale your business with valuable lessons on leadership and workforce engagement!
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Set Clear Expectations
- Set clear, explicit expectations to prevent assumptions and confusion in your team.
- Treat expectations like instructions so everyone understands exactly how to perform their tasks.
Lead By Core Values
- Core values serve as a foundational filter to guide your company's decisions and behaviors.
- Leading with values inspires people and fosters leadership, unlike leading by numerous restrictive rules.
Uphold Brand Promises
- Make and keep brand promises your company can 100% uphold to build immense trust.
- Under-promise and over-deliver to consistently impress customers and build loyalty.