Knowledge at Wharton Ripple Effect: Gen AI Workplace Revolution | Stefano Puntoni
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Jul 15, 2025 Stefano Puntoni, Wharton’s marketing professor, delves into the transformative role of generative AI in the workplace. He emphasizes the need for companies to center employees in AI discussions for enhanced well-being. Puntoni highlights the psychological threats AI poses, including challenges to autonomy and job security. He advocates for a balanced integration strategy that fosters employee engagement. Ultimately, he champions the potential of AI to empower rather than alienate workers, urging organizations to focus on the positive shifts and opportunities it presents.
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Dual Track AI Deployment Advice
- Deploy AI with dual tracks: technical integration and active employee communication.
- Address employee concerns authentically about AI's impact on career and workflow.
AI's Psychological Threats to Employees
- Generative AI presents psychological threats to employees' competence, autonomy, and relatedness.
- These threats can undermine employee well-being and workplace dynamics if not properly managed.
AI's Potential to Boost Well-being
- Generative AI can enhance feelings of competence, autonomy, and relatedness for employees.
- It enables new capabilities, empowers independence, and embeds into workflows for social connection.