Chicago Booth Review Podcast cover image

Chicago Booth Review Podcast

Hidden fees, drip pricing, and shrinkflation

Aug 14, 2024
Jean Pierre Dube, a specialist from Chicago Booth, delves into the world of hidden fees and their effects on consumer behavior. He discusses how these tactics manipulate pricing transparency and consumer trust, particularly in retail and ticket sales. The conversation highlights the psychological strategies companies use to conceal true costs until the last moment. Dube also addresses the ethical implications of such practices and explores potential solutions for improving transparency in pricing for consumers.
26:46

Podcast summary created with Snipd AI

Quick takeaways

  • Retailers utilize hidden fees as a strategic pricing tactic, exploiting consumer attention to maximize profits through transparency avoidance.
  • The government's lawsuit against junk fees highlights its ironic complicity, as it employs similar hidden cost strategies in sales tax practices.

Deep dives

The Appeal of Hidden Fees in Pricing Strategies

Companies often utilize hidden fees or junk fees as a pricing strategy to maximize profits without raising the advertised price. This strategy includes practices such as partition pricing, where the total cost of a product is broken down into multiple line items rather than presented as a single net price. This approach takes advantage of consumer psychology, as people tend to focus on the item price while being less sensitive to ancillary fees like shipping or taxes. Retailers benefit because consumers often overlook these additional costs until they reach the checkout stage, allowing for higher markups on these add-ons.

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