First Principles

Vidit Aatrey on building a problem-first mindset into Meesho's culture

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Apr 14, 2025
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ANECDOTE

Fashionier's Early Lessons

  • Vidit and Sanjeev first built Fashionier, a local marketplace to bring small businesses online in 2015.
  • They quickly realized consumers disliked the limited range and lack of try-and-buy options, leading to shutdown after six months.
ADVICE

Adopt Problem-First Mindset

  • Never ask customers if they want your solution; always ask about their problems first.
  • Understand customer problems deeply before building a solution to avoid building unwanted products.
INSIGHT

WhatsApp as Commerce Gateway

  • Many small businesses were already doing significant sales through WhatsApp groups by 2016.
  • WhatsApp commerce became a natural gateway for Bharat consumers and small businesses going online.
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