First Principles cover image

Vidit Aatrey on building a problem-first mindset into Meesho's culture

First Principles

CHAPTER

Evolving Consumer Insights Through WhatsApp

This chapter examines the shift in understanding consumer behavior by emphasizing real purchasing actions over verbal feedback, particularly in the fashion retail sector. It highlights the significance of shopkeepers in fostering community and how they adapted to digital platforms like WhatsApp to enhance customer engagement and connection. The narrative outlines the development of a business model aimed at facilitating online sales for small businesses, ultimately leading to the creation of the Misho app as a responsive solution to changing market dynamics.

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