Built for Change Why Businesses Need to Reinvent Their Approach to Change
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Jul 24, 2024 Patrick Apostolo, Director of Corporate Operations at Radisson, discusses the importance of integrating mobile tech in the hospitality sector for enhanced productivity. The podcast delves into how businesses can reinvent their approach to change, emphasizing the need for structured and purpose-led strategies to drive growth. The conversation also explores the transformative impact of AI technology in hospitality, focusing on improving operational efficiency and creating memorable guest experiences.
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Radisson's Digital Dark Ages
- Patrick Apostolo, Radisson Hotel Group's transformation director, began by observing hotel operations firsthand.
- This revealed outdated systems and inefficient paper-based processes.
Change as a Science
- Business leaders should treat change as both an art and a science.
- Consider the human element and use data-driven approaches.
The Accelerating Pace of Change
- The rate of business change has risen significantly, making adaptability crucial.
- Enterprises must structure themselves to handle continuous change effectively.