
Why Businesses Need to Reinvent Their Approach to Change
Built for Change
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Reinventing Business with AI Technology in Hospitality
This chapter explores the transformative impact of AI technology in the hospitality industry, focusing on improving operational efficiency, guest communication, and employee engagement. It discusses AI applications in streamlining processes, managing customer reviews, translating interactions, and predicting resource needs. The conversation highlights the importance of embracing digital tools and fostering a culture of change within organizations to create memorable guest experiences.
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