Built for Change

These days, many consumers are finding buying decisions overwhelming and walking away from interactions online. It’s getting harder to tell what’s real – from product reviews to descriptions – which can lead to hesitation and confusion in people’s shopping habits. This poses a real challenge for organizations engaged in digital commerce. In this episode, we’ll hear from Corie Barry, C.E.O. of Best Buy, and Baiju Shah, Global Chief Strategy Officer at Accenture Song. 

In this discussion, Emily Weiss, a Global Travel Industry Lead at Accenture, and Decius Valmorbida, President of Travel at Amadeus, dive into the future of air travel. They examine the need for aviation companies to enhance operational resilience amidst rising demands. Key topics include the importance of personalization in travel experiences and how technology can streamline disruptions. They highlight the shift to customer-centric innovations and the role of cloud-based solutions in revolutionizing ticket bookings and improving overall traveler satisfaction.

Patrick Apostolo, Director of Corporate Operations at Radisson, discusses the importance of integrating mobile tech in the hospitality sector for enhanced productivity. The podcast delves into how businesses can reinvent their approach to change, emphasizing the need for structured and purpose-led strategies to drive growth. The conversation also explores the transformative impact of AI technology in hospitality, focusing on improving operational efficiency and creating memorable guest experiences.

Making meaningful progress toward a net-zero transition requires a new era of collaboration between global stakeholders — from oil, gas and power providers to heavy industry such as steel, metals and mining, cement, chemicals, freight and logistics, to light industry that includes pulp and paper, aerospace and defense, automotive, industrial equipment, life sciences and consumer goods. This episode highlights the critical need for innovation, investment and cooperation across industries to drive the energy transition forward. Working together, industry leaders can flip a vicious cycle of inaction into a virtuous cycle of action. We’ll speak to Emily Shults, Senior Vice President and Chief Business Officer of Low Carbon Solutions at Sempra Infrastructure and Stephanie Jamison, Global Resources Industry Practices Chair and Sustainability Services Lead at Accenture.

Across industries, innovators are building technologies and systems that can understand people better than ever before. Wearability, portability, convenience and other features of consumer-oriented devices are driving transformation anywhere people and technology interact. It’s time for leaders to ask how these latest developments might help their enterprises. In this episode, we’ll speak to Moha Bensofia, Chief Evangelist at Mendi; Mary Hamilton, Lead of Accenture Technology Innovation Technology for North America and Latin America; and Prof. Xuanhe Zhao at the Massachusetts Institute of Technology.

Spatial computing is about to hit its stride. A medium is emerging that can create new value in the form of augmented and virtual realities, enabling the digital world to reflect what it means to be human and in a physical space. In this episode, we’ll explore how open source technology — developed in the entertainment industry — is helping enterprises build immersive new environments. And we’ll take a look at how new spatial technologies could have profound impacts on our everyday experiences. We’ll speak to Steve May, Chief Technology Officer at Pixar; Adam Burden, Global Innovation Lead at Accenture; and Kyle Rand, C.E.O. of Rendever.

With the rapid acceleration of innovation, many people are feeling that technology is happening to them rather than for them. In fact, according to Accenture research, 41% of frequent tech users say that technology has complicated their lives just as much as it has simplified it. Because of this, businesses should not hide from the oncoming tide of people seeking control over their relationship with technology. The best approach for many organizations is to become part of the solution. In this episode, our guests will be Joe Hollier, Co-Founder of Light (creators of the Light Phone); Katie Burke, Global Thought Leadership Lead for Accenture Song; and Kenneth Schlenker, Founder and C.E.O. of Opal.

In this episode, we delve into the evolving landscape of text-based generative AI and its widespread implications for businesses. With increasing attention being paid to how AI systems are trained and implemented, leaders must learn how to use AI technology responsibly and in ways that are beneficial to the world around us. We’ll explore ways businesses have attempted to address these questions, from staying ahead of the technology by “outsmarting” AI’s learning models to working with them in ways that are open and transparent for users, customers and employees. Our guests will be Alex Cui, Co-Founder of GPTZero; Arnab Chakraborty, Senior Managing Director, Responsible AI Lead at Accenture; and May Habib, CEO and Co-Founder of Writer. 

The manufacturing centers of the future use every technology at their disposal, from automation to digital twin networks and proprietary cellular networks. Advances in technology will allow enterprises to predict and respond quickly to problems before they arise. In this episode, we’ll examine what a resilient supply chain looks like — and discuss the new technologies that can help create manufacturing processes that remain stable amidst disruption. We’ll speak to Eric Green, VP of User Experience at Dassault Systèmes; Sef Tuma, Global Engineering and Manufacturing Lead at Accenture; and Manish Bhatia, Executive VP of Global Operations at Micron Technology. 

Jack Azagury and Penelope Prett discuss Total Enterprise Reinvention, emphasizing the need for constant change and agility. They delve into the keys to organizational success, such as a modern digital core and fostering a culture of continuous improvement. The conversation also touches on embracing AI for business reinvention and the importance of workforce development in adapting to changing technology.