The CX Leader Podcast | A resource for customer experience leaders Let's Play!
Nov 22, 2022
From exploring the connection between LEGO and customer experience to unlocking creativity through LEGO Serious Play, this episode discusses how play methods can enhance customer interactions, journey mapping, and design. The guest shares insights on leveraging play to create better customer experiences and integrating play into business for a customer-centric culture.
Chapters
Transcript
Episode notes
1 2 3 4 5 6
Introduction
00:00 • 2min
Exploring the Connection Between Lego and Customer Experience
01:47 • 2min
Journey from Consultancy to CX Passion and Global CXPA Involvement
03:41 • 3min
Unlocking Creativity through Lego Serious Play
06:23 • 22min
Exploring Different Perspectives through a Hand Switch Experiment
28:32 • 2min
Exploring Play and Customer-Centric Culture in Business with a CX Expert
30:36 • 3min