AI-powered
podcast player
Listen to all your favourite podcasts with AI-powered features
3min chapter
Let's Play!
The CX Leader Podcast | A resource for customer experience leaders
Exploring Play and Customer-Centric Culture in Business with a CX Expert
Explore how integrating play in business can lead to a customer-centric culture as discussed by the CEO guest from the episode. Learn about their book 'CX2' and 'CX3' which delve into this concept and discover ways to enhance customer experience through a playful approach.
00:00
Transcript
Episode notes
Get the Snipd
podcast app
Unlock the knowledge in podcasts with the podcast player of the future.
AI-powered
Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode
Save any
moment
Hear something you like? Tap your headphones to save it with AI-generated key takeaways
Share
& Export
Send highlights to Twitter, WhatsApp or export them to Notion, Readwise & more
AI-powered
podcast player
Listen to all your favourite podcasts with AI-powered features
Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode