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22min chapter
Let's Play!
The CX Leader Podcast | A resource for customer experience leaders
Unlocking Creativity through Lego Serious Play
The chapter explores the evolution of professional designations in customer experience (CX) field and the inception of Lego Serious Play methodology, emphasizing the importance of play in creating better CX. It highlights the application of Lego Serious Play in workshops to engage skeptics, foster creativity, and enhance communication, even in virtual settings.
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Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode