Alsco Uniforms: The It Pays to Keep Clean Podcast Growth is Our Water Interview Series: Pelham Chastang on coaching Texas to big wins
Jan 28, 2025
In this enlightening conversation, Pelham Chastang, Regional Manager at Alsco Uniforms and a dynamic coach in the Texas region, shares insights on driving significant renewal wins. He discusses the transformation of team culture and the importance of collaboration between sales and operations. Pelham emphasizes customer retention strategies, resilience in facing challenges like hurricanes, and the need for accountability in achieving long-term goals. He also likens organizational growth to chess, highlighting the value of nurturing talent and developing a strong team spirit.
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Consistent Growth Mindset Wins Buy-In
- Pelham Chastang adapted a growth mindset from prior organizations and embedded it across his Texas region.
- Consistent messaging and a competitive regional culture drove acceptance and momentum.
Cross-Functional Meetings Break Silos
- Combining sales and service in growth meetings broke down silos and improved collaboration.
- General managers now ride with sales and understand what is being sold, changing the conversation.
Quarterly Renewal Contest And Big Win
- Pelham described a quarter-by-quarter renewals contest that drives retention focus, with the winner facing a dinner with him.
- The region renewed a huge healthcare account (Herman Memorial) after long effort led by Jack Tatum.