The Edward Show

How Substack Got Its First Customers

9 snips
Jan 27, 2025
Discover the captivating story behind Substack’s rise, from its innovative beginnings to its effective customer acquisition strategies during the pandemic. The founders focused on building trust and fostering strong relationships with writers, prioritizing quality content over social media metrics. Learn about their go-to-market strategy and the unique features that set Substack apart while paving the way for its growth and future opportunities.
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ANECDOTE

Founders' Backgrounds

  • Substack's founders, Chris Best, Hamish McKenzie, and Jirai Sethi, had diverse backgrounds before starting the company in 2017.
  • Best co-founded Kik, McKenzie wrote for Pando Daily and Tesla, and Sethi worked at Kik.
ANECDOTE

Substack's Origin

  • Chris Best's post-Kik desire to write an essay about media led to discussions with Hamish McKenzie.
  • These discussions sparked the idea for Substack, a platform focused on a subscription model.
INSIGHT

Social Media's Impact on Content

  • Social media's shift towards optimizing for time spent has negatively impacted content quality.
  • This shift created a demand for high-quality content and a willingness to pay for it.
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