HBR IdeaCast How to Fix Your Hiring Process
Jun 25, 2019
Peter Cappelli, a renowned professor at the Wharton School of Business, shares his insights on the flawed methods many companies use in hiring. He argues that reliance on online tools and outsourcing often leads to poor candidate selection. Cappelli emphasizes the advantages of promoting internal talent over external recruiting, explaining how it enhances employee performance and retention. He also discusses the importance of realistic job previews and encourages companies to refine their hiring processes to navigate modern workforce challenges more effectively.
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Measure Hiring Success
- Measure hiring success by asking hiring managers if they'd rehire.
- Also, consider performance appraisals, tenure, and turnover rates.
Data-Driven Hiring
- Correlate hiring criteria scores (interviews, tests) with actual employee performance.
- This helps identify effective hiring practices and defend against bias claims.
RPO Focus
- Recruitment process outsourcers (RPOs) often prioritize speed and cost over quality.
- Clients primarily focus on time-to-hire and cost-per-hire metrics, neglecting quality.
