Carson Heady-How To Build Credibility In the C-Suite
May 11, 2019
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Carson Heady, Strategic Field Executive for Microsoft, shares practical insights on building credibility with top level decision makers by building your brand and being fanatical about follow up. Learn how to build strong client relationships, reach out to new executives, and leverage social intelligence in sales.
Building credibility with C-suite executives involves understanding their needs and providing meaningful insights and resources.
Small conversations that show genuine interest and provide value are essential for building relationships and trust with clients and prospects.
Deep dives
Building C-Suite Relationships based on Authenticity and Value
Building strong relationships with members of the C-suite requires a focus on authenticity and delivering value. It starts with understanding the unique needs and priorities of C-level executives and finding ways to meet them on a personal and professional level. Digital tools and social intel can be used to capture their attention and initiate conversations, but the real value lies in understanding their business and providing meaningful insights and resources. By listening actively, attuning to their needs, and adding value without expecting immediate commitments, trust can be built over time. Consistent follow-up and a proactive approach to maintaining the relationship are vital to sustaining successful partnerships.
The Value of Relationships in the C-Suite
In today's business landscape, relationships are crucial in building trust with C-suite executives. While delivering outcomes and solving problems are important, building meaningful connections is equally essential. Strong relationships allow sales professionals to differentiate themselves and demonstrate their commitment to providing value. By truly understanding the client's business and priorities, salespeople can offer unique insights and resources that go beyond the scope of their own offerings. These relationships go beyond the immediate deal and can open doors for future collaboration and opportunities for mutual growth.
The Power of Small Conversations
Small conversations can have a significant impact when building relationships with clients and prospects. These interactions, whether digital or in person, provide opportunities to show genuine interest and understanding. Taking the time to listen and engage in conversations that aren't solely focused on selling can go a long way. Whether it's sending an article that aligns with a previous discussion or simply reaching out to check in, small conversations demonstrate that sales professionals are invested in the client's success and are there to provide value beyond the transaction. Consistently nurturing these small conversations can lead to stronger relationships and increased trust.
Mindset, Skill Set, and Follow-Up: Keys to Success
To succeed in building impactful relationships, sales professionals need the right mindset and skill set, along with a commitment to consistent follow-up. The mindset should revolve around serving the client's needs and actively seeking ways to add value throughout the relationship. Developing a deep understanding of business and industry trends is crucial to provide relevant insights and recommendations. Skill set comes into play when accurately assessing each client's unique situation and determining the resources and strategies that will be most beneficial. Following up in a timely manner and consistently maintaining the relationship are essential components of building trust and creating long-term success.
Whether you sell to Fortune 1000 executives or SMB's you'll appreciate Carson Heady's wisdom and passion. He is the author of Birth of a Salesman. He's also a Strategic Field Executive for Microsoft, working with c-level executives on a regular basis. You'll get practical insights on how to build credibility with top level decision makers by building your brand and being fanatical about follow up. "The small conversations ARE the big conversations. Send Out Cards!
A special thank you to our sponsor, Send Out Cards. Click on the image below to learn about a powerful relational selling tool.
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