FT Tech Tonic Making money from AI: Searching for a ‘killer app’
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Feb 11, 2025 
In this discussion, George Lee, co-head of the Goldman Sachs Global Institute, shares his optimistic views on AI's potential alongside Jim Covello, head of global equity research. They debate the investment landscape of AI, questioning if generative AI is overvalued. The conversation includes insights from industry leaders like Victor Riparbelli and Amjad Masad on their startups' journeys and the search for a profit-generating ‘killer app’. They explore AI's transformative impacts, particularly in customer service, and the challenges of employee adaptation to new technologies.
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Octopus Energy's AI Use Case
- Octopus Energy uses AI to handle customer inquiries, including generating email drafts.
- This helps manage increased customer volume and potentially improve response times.
AI Profitability Debate
- There's a debate about AI's profitability, with some skeptical of its value.
- Others believe its general usefulness will lead to unforeseen profitable applications.
Synthesia's Pivot to Training Videos
- Synthesia uses AI to create training videos, offering a cheaper alternative to traditional methods.
- They initially targeted video professionals but found greater success with a wider audience.