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Making money from AI: Searching for a ‘killer app’

FT Tech Tonic

CHAPTER

AI in Customer Service and Its Economic Implications

This chapter examines the transformative role of AI in enhancing customer service operations at Octopus, particularly during the European gas crisis. It features contrasting perspectives from Wall Street analysts on AI's profitability and its ability to generate immediate applications, while also discussing the technology's potential to revolutionize business practices. Additionally, the impact of AI-driven tools, such as personalized training videos from Synthesia, showcases how innovative AI solutions can streamline costs and improve communication within organizations.

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