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10min chapter
Making money from AI: Searching for a ‘killer app’
FT Tech Tonic
AI in Customer Service and Its Economic Implications
This chapter examines the transformative role of AI in enhancing customer service operations at Octopus, particularly during the European gas crisis. It features contrasting perspectives from Wall Street analysts on AI's profitability and its ability to generate immediate applications, while also discussing the technology's potential to revolutionize business practices. Additionally, the impact of AI-driven tools, such as personalized training videos from Synthesia, showcases how innovative AI solutions can streamline costs and improve communication within organizations.
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Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode