6min chapter

FT Tech Tonic cover image

Making money from AI: Searching for a ‘killer app’

FT Tech Tonic

CHAPTER

Navigating AI in Customer Service

This chapter explores customer interactions with AI, illustrating the technology's strengths and limitations in handling inquiries about balances and EV tariffs. It also addresses the challenges employees face in adapting to AI technologies and the ongoing quest for a groundbreaking application in the competitive tech landscape.

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