The Greg McKeown Podcast 153. What Great Listeners Actually Do with Jack Zenger (Part 2)
Dec 1, 2022
Jack Zenger, leadership expert and co-founder of Zenger Folkman, returns to discuss the profound impact of exceptional listening on relationships and leadership. They explore what separates average listeners from great ones, emphasizing deep and empathetic listening as essential for meaningful connections. The conversation highlights how deep listening can unlock hidden beliefs and navigate post-pandemic leadership challenges. Zenger also contrasts 'resume skills' with 'obituary skills,' pointing out the enduring qualities that define great leaders.
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Understanding Assumptions
- Highly effective listeners understand that strong opinions often stem from unique experiences and assumptions.
- They try to understand these underlying assumptions to help clarify the speaker's thinking.
Unraveling the Invisible Mess
- Great listeners help others unpack their unconscious thoughts and feelings, which can be a life-changing experience.
- This process of unraveling internal complexities is similar to what effective therapists do.
The Iceberg Analogy
- Greg McKeown shares an analogy of an iceberg to explain levels of understanding.
- Methods are visible above the surface, while deeper realities like worldview lie hidden beneath.
