407 — Revisiting 70:20:10: From learning to performance

Aug 13, 2024

Guest

Ceri Sharples

Guest

Ceri Sharples, Cath Addis, Carl Akintola-Davis, and Charles Jennings share insights on the transformative 70:20:10 learning model. They discuss the origins of the model and its emphasis on blending experiential learning with formal training. The conversation highlights a successful onboarding case at Hilti, showcasing the model's impact on performance. They also tackle the importance of navigating difficult conversations and the role of AI in enhancing learning experiences, advocating for a systemic approach to organizational development.

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Intro

00:00 • 2min

Rethinking the 70:20:10 Learning Model

01:56 • 19min

Transforming Onboarding: A Performance-Focused Success Story

21:15 • 5min

Enhancing Learning through the 70:20:10 Model

26:23 • 14min

Navigating Difficult Conversations

40:52 • 4min

Evolving Pricing Strategies for AI Features in Established Products

44:41 • 2min

Exploring AI Adoption and Scientific Understanding in Learning Development

47:07 • 5min

Last week on The Mind Tools L&D Podcast, Ross G and Owen explored how the 70:20:10 model is being applied by three L&D Practitioners: Ceri Sharples, Cath Addis, and Carl Akintola-Davis. Today, we wanted to follow up on some of the challenges posed during that discussion with The 70:20:10 Institute’s Charles Jennings.

What does it really mean to 'integrate learning into the workflow', and how does 70:20:10 move us towards a performance focus?

We discuss:

· Where the numbers ‘70’, ‘20’ and ‘10’ come from

· How a focus on ‘learning’ tends to lead to a ‘10+’ approach

· Examples of interventions that have focused on supporting performance, rather than formal learning.

For more on the origins of 70:20:10, see this blog post from Charles.

See also The Center for Creative Leadership’s chapter ‘Learning Through Experience’.

Mind Tools offers a summary of Informal Learning, by Jay Cross.

Joseph Stiglitz book is Creating a Learning Culture.

Find out more about Dr Edwards Deming.

For more from Charles and his team, see 702010institute.com.

The case study Charles wrote with Brian Murphy from Citi bank was: ‘From Courses to Campaigns: Citi’s Journey to a Culture of Continuous Learning’.

For more from us, including access to our back catalogue of podcasts, visit mindtools.com/business. There, you'll also find details of our award-winning performance support toolkit, our off-the-shelf e-learning, and our custom work.

Or become a member to support our show! Visit mindtools.com and use the offer code PODCAST15 for 15% off an individual subscription. This offer is for new subscribers only and can’t be used with any other offer.

In ‘What I Learned This Week’, Owen recommended (again) Lenny’s Newsletter, in particular a recent edition on pricing for AI features.

Ross discussed a post from Ben Evans on how users are interacting with ChatGPT.

Charles recommended the podcast The Infinite Monkey Cage.

Connect with our speakers 

If you'd like to share your thoughts on this episode, connect with us on LinkedIn:

· Ross Garner

· Owen Ferguson

· Charles Jennings