The podcast discusses the need for organizations to invest in teaching and upskilling their workers in the era of AI. It explores the changing demand for skills due to technology advancements and the importance of middle managers in recognizing the need for reskilling. The chapter also addresses strategies for overcoming objections from middle managers and emphasizes the need for change management, trust, effective communication, and external partnerships in job training for the AI age.
Companies must involve leaders and middle managers in reskilling efforts to effectively manage the impact of technology.
Reskilling should be linked to business objectives and made a strategic imperative for companies to succeed in the AI age.
Deep dives
The Need for Reskilling
Reskilling has become increasingly important due to the impact of technology and the short lifespan of job skills. Companies are recognizing the need for reskilling but face challenges in effectively managing it.
Commitment and Communication
Frontier organizations that are successfully implementing reskilling initiatives demonstrate strong commitment from leadership and extensive communication throughout the organization. They make reskilling a strategic imperative linked to business objectives.
Middle Managers and Employee Buy-In
Middle managers play a critical role in reskilling efforts, but their incentives and support are key to ensuring employee participation. Companies need to build trust, clarify career pathways, and involve middle managers in the planning and implementation of reskilling programs.
The rapid expansion of artificial intelligence technology is creating, destroying, and changing jobs. And Harvard Business School professor Raffaella Sadun has been studying how leading companies are training and reskilling employees for this new paradigm. She says many firms underestimate how quickly and significantly workers will need to be reskilled and leave this effort to the HR department. Instead, she explains leaders and middle managers across the company are essential to manage this change. With Jorge Tamayo and Leila Doumi of HBS and Sagar Goel and Orsolya Kovács-Ondrejkovic of the BCG Henderson Institute, Sadun wrote the HBR article “Reskilling in the Age of AI.”
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