Operator Story: Neil Lapping of Macs Adventure

Neil Lapping, Founder of Macs Adventure, grew a multi-million-pound tour company from a kitchen table operation to 90 employees. He discusses adapting to industry changes and the impacts of Brexit on travel. Neil shares his unexpected journey from a traditional career to adventure tourism, emphasizing creativity in overcoming challenges. He delves into the importance of digital marketing and maintaining client trust in a shifting market, while reflecting on unforgettable adventures like the Tour de Mont Blanc that inspire his passion for travel.