Five Ways to Know Your Customer's Ecosystem | Glenn Poulos - 1551

In today’s episode of The Sales Evangelist, Donald is joined by author, speak, and co-founder of Gap Wireless, Glenn Poulos, to discuss five ways to know your customer’s ecosystem. This conversation is based partially on Glenn’s recently published book, Never Sit in the Lobby, available now on Amazon.

Understand your key stakeholders.

• Some salespeople sell simple things, and some people sell multi-million dollar systems. Whatever the product is, know what you’re talking about. And, more importantly, learn how to explain it to others.
• Too often, salespeople are very technically proficient at explaining their solutions. However, this is potentially too descriptive for the prospect to understand your solution's clear benefits. 
• Recognize who you need to speak to, identify their level of understanding, and adjust your speech to accommodate the stakeholder.

Isolate the prospects

• Who are the people that will use and derive benefit from your solution? Those are the people you need to demonstrate to.
• Showing the benefits to the implementer drives them to further the deal beyond what might happen when speaking exclusively to management.

Punch, perfect pitch, and close:

• You might be presenting for a specific purpose, whether technical, financial or otherwise. Whatever it is, make it a good presentation.
• The ‘punch’ is an attention-grabbing opening that captures the audiences’ attention and encourages them to pay attention to the rest of the presentation.
• People get lost in details. When presenting a pitch, know which elements are essential to the prospect and which are not impactful to their bottom line.

• The close should come naturally if you’ve completed the punch and the perfect pitch. If it isn’t, you’re likely selling too early in the conversation.

Visit Glenn’s website, glennpoulos.com, to download his free worksheet, find his book, and see more great content.

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Mentioned in this episode:

HubSpot and bluëmago | STUDIOS

HubSpot and bluëmago | STUDIOS hubpspot.com/marketers bluemangostudios.com