Karen Budell, CMO at Totango, discusses the crucial first 60 days of a CMO. She emphasizes the importance of a well-thought-out plan to avoid inefficiency and missed opportunities. Topics include C-suite partnerships, establishing clear priorities, and aligning the team to make meaningful progress toward strategic goals.
Building relationships and aligning with the executive team are crucial in the first 60 days of a CMO.
Understanding the target audience's needs and continuously refining the brand narrative are key aspects of effective marketing leadership.
Deep dives
The First 60 Days as a CMO: A Remarkable Challenge
Karen Boudel, the CMO at Tatango, discusses her experience during her first 60 days in a new leadership role. Upon joining Tatango, she had the task of merging two separate marketing teams under her guidance. Additionally, she had to work with an already developed brand positioning and narrative. Despite these challenges, Boudel embraced the opportunity, engaging in conversations with analysts, prospects, and customers to refine the narrative and gather feedback. She emphasizes the importance of investing time in building relationships with peers and members of the executive team, considering the first team principle where the focus should be on solving problems for the bigger business. Boudel also emphasizes the need to set clear expectations and prioritize time spent on people, understanding the company strategy, marketing craft, and customers.
Driving Success Through Comprehensive Understanding of the Target Audience
Boudel highlights the significance of having a comprehensive understanding of the target audience and their needs as a crucial aspect of being a successful head of marketing. Despite inheriting a well-crafted brand narrative and positioning at Tatango, she initially missed out on the conversations that developed them. However, she quickly gained valuable insights by directly delivering the narrative and receiving feedback from the market. She emphasizes the importance of repetition and activation, enabling the internal team and updating the narrative as per the evolving market landscape. Additionally, Boudel advises building quick trust by getting to know peers personally, asking about their experiences, being vulnerable, and highlighting quick wins.
Building Relationships and Setting Expectations for CMO Success
Boudel shares tips for building relationships with peers, the sales team, and the Chief Customer Officer, even in a remote or hybrid workforce. She emphasizes the importance of investing time in getting to know peers as individuals, their superpowers, and their experiences within the company. Building trust is achieved through vulnerability and asking for help when needed. Additionally, Boudel highlights the significance of setting realistic expectations and using time effectively in the first 30 and 60 days as a CMO. She suggests color-coding the calendar to allocate time for people, company strategy, marketing craft, and customers. Boudel advises being mindful of internal meetings and prioritizing learning and connecting the dots.
Karen Budell, CMO at Totango, explores C-suite partnerships and laying the foundation for CMO success. The first 60 days as a Chief Marketing Officer (CMO) set the tone for leadership and strategy. Without a well-thought-out plan, a CMO risks inefficiency, and missed opportunities, and may struggle to establish clear priorities, align the team, and make meaningful progress toward strategic goals. Today, Karen discusses the first 60 days of a CMO. Show Notes