Coaching for Leaders 530: How to Prepare for Conflict, with Amy Gallo
13 snips
Jun 14, 2021 
In a dynamic conversation, conflict expert Amy Gallo shares her insights on preparing for difficult discussions. She emphasizes the importance of viewing conflict as a collaborative opportunity while maintaining a focus on shared goals. Gallo advocates for honesty in acknowledging the challenges of tough conversations and encourages empathy to understand opposing perspectives. Techniques for framing interactions strategically, rather than relying on a scripted approach, are also discussed, enhancing the listener's ability to foster constructive dialogue in any environment.
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Accidental Email
- Amy Gallo accidentally sent a harsh email to a client, revealing her true feelings.
- The client responded with generosity, asking why Amy hadn't addressed the issues directly.
Constructive Mindset
- Acknowledge that conversations might be difficult, but frame them constructively.
- Focus on what you can learn and view conflict as collaborative problem-solving.
Shifting Perspectives
- Examine the story you tell yourself about the conflict and consider alternative explanations.
- Visualize yourself and your colleague on the same side, tackling the conflict together.
