Timothy Eaton | How to Build an Empire (And Why It Crumbled) (Outliers)

I’ve learned as much from reading biographies as from interviewing amazing people. That’s why we’re starting 'Lessons from Outliers.'

Every other week, we'll study an outlier who did remarkable work. From industrialists who reimagined commerce to the irreverent personalities who challenged the foundations of their fields, we'll explore what they did and how they did it. We can learn something from everyone.  

We're starting Outliers with Timothy Eaton, a Canadian name that might not be familiar to many listeners today, but his innovations fundamentally changed retail and how we shop. This episode is about how he built that empire, the principles that drove its success, and the forces that eventually brought it all crashing down.

Whether you're building a business, leading a team, or trying to understand how great companies rise and fall, Timothy Eaton's story offers timeless lessons about innovation, trust, and the true price of success. You'll learn why even the mightiest empires can crumble when they forget the principles that built them and why success—no matter how massive—must be earned and re-earned daily. 

(01:55) Introduction

(05:04) The Vision

(06:16) Timothy’s Early Years

(09:28) The System

(12:17) The Innovation Engine

(14:18) The Scale Game

(18:08) The Platform Play

(19:32) The Leadership Philosophy

(20:48) The Succession

(22:21) Retail as Entertainment

(23:14) The Western Expansion

(25:12) Building the National Network

(26:05) Creating the Corporate Family

(26:43) The Pinnacle of Power

(27:43) The Inherited Crown

(28:33) The Comfortable Plateau

(31:33) The Weight of Tradition

(33:12) The Profit Paradox

(34:02) The Identity Crisis

(34:51) The Final Chapter

This podcast is for information purposes only and draws primarily from two excellent books: ‘The Eatons: The Rise and Fall of Canada's Royal Family’ by Rod McQueen, which chronicles the Eaton family history and the company’s journey from beginning to end, and ‘Timothy Eaton and the Rise of His Department Store’ by Joy L. Santiuk, which focuses on the founder’s life.

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