EP 417: Using Microsoft AI to Create Real Magic with Coca-Cola
Dec 6, 2024
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Pratik Thakar, Global VP of Generative AI at Coca-Cola, shares his insights on the company's innovative use of AI in marketing. He discusses the 'Create Real Magic' campaign, merging nostalgia with technology through a digital Santa experience. The collaboration with Microsoft enables real-time, multilingual interaction, leading to unique consumer engagement. Thakar emphasizes the importance of combining human creativity with AI while addressing ethical considerations and trust in responsible AI deployment. Get ready for some holiday magic!
Coca-Cola is using AI to create personalized and immersive consumer experiences, exemplifying the shift from traditional marketing to deeper emotional connections.
The integration of Microsoft's Azure AI technology enables real-time interactions, allowing for culturally inclusive conversations that enhance user engagement significantly.
Deep dives
Creating Magical Experiences with AI
Coca-Cola has launched a campaign called 'Create Real Magic' that aims to bring unique and personal interactions to consumers through conversational AI. This initiative leverages AI to create a digital twin of Santa Claus, allowing users to engage in real-time conversations about their Christmas memories, transforming those interactions into personalized snow globes. The Coca-Cola team has meticulously referred to historical archives to ensure that the representation of Santa remains authentic to the brand's heritage while utilizing modern technology to enhance consumer experience. The campaign exemplifies how AI can transcend traditional marketing and foster deeper emotional connections with consumers.
Advancements in Multimodal AI Technology
The implementation of Azure AI technology has propelled Coca-Cola's engagement strategies beyond standard chatbot interactions. This technology allows for real-time, personalized experiences across 26 different languages, making the conversations with Santa more dynamic and culturally inclusive. Participants can engage with the AI in a way that fosters genuine connections, achieving a deeper level of interaction than typical text-based formats. These advancements demonstrate how AI is evolving to meet complex user needs, moving away from just text interactions to more immersive experiences.
Balancing Tradition with Innovation
Coca-Cola emphasizes the importance of blending tradition with cutting-edge technology in their marketing campaigns. The design and development of the Santa digital twin incorporated extensive research into the brand's historical imagery, ensuring that the new representation remained true to its iconic heritage. By using generative AI alongside human creativity, Coca-Cola showcases how brands can responsibly push the boundaries of innovation, while keeping their authentic identity intact. This approach not only honors the past but also embraces future storytelling methods that resonate with a modern audience.
Did you see that Coca-Cola holiday AI commercial!? It's been all the buzz lately. There were more than a dozen humans that worked on the project. Think that's shocking? Wait until you hear the REAL story and a new way that Coca-Cola is partnering with Microsoft to create some real magic.
Topics Covered in This Episode: 1. AI and Coca Cola 2. AI beyond Chatbots 3. AI and Microsoft Azure Foundry 4. AI Usage in Coca Cola Campaigns
Timestamps: 00:00 AI empowers creativity and consumer connection daily. 05:57 Custom snow globes created using Microsoft technology. 10:11 Discussing Coca-Cola's nostalgic Santa Claus depiction challenges. 12:19 Reimagining Santa authentically with cutting-edge technology. 15:13 Started Gen AI and OpenAI collaboration in 2022. 18:30 Combining human creativity and AI technology. 22:27 Trustworthy AI is crucial for responsible deployment. 23:50 Generative AI offers unique consumer connections.
Keywords: AI, generative AI, Copilot, productivity, consumers, everyday AI, artificial intelligence, Microsoft WorkLab, Azure AI, Microsoft Ignite conference, Pratik Thakar, Coca Cola Company, digital twin, Leonardo AI, chatbot, Outlook calendar, Marco Casalaina, Create Real Magic campaign, Microsoft, marketing, commercials, AI commercials, AI Foundry, programming model, trustworthy AI, ethical prompting strategy, technology, digital marketing, nostalgia, Coca Cola Santa.
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