DEO's Growth Secrets Podcast for Dental Organizations 253: The Hidden Revenue Gaps Quietly Draining Millions from Dental Practices
Dec 10, 2025
Racheal Grant, VP of Dental Sales at Medusind, brings over 20 years of expertise in dental revenue cycle management. She uncovers hidden revenue gaps in dental practices caused by errors in insurance verification and claims processes. Racheal emphasizes the importance of human oversight in conjunction with AI for optimal cash flow. She also discusses the need for auditing and outsourcing to efficiently manage workflows and improve collections, helping practices transition from survival mode to stability.
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Million-Dollar AR Hidden In Plain Sight
- A coach discovered over a million dollars of uncollected AR inside a practice that had no idea where the system failed.
- That single oversight showed how one missed step can compound into major revenue loss.
Cracks Grow As You Scale
- Small practices share the same revenue-cycle gaps as large ones, but the gaps scale as you add locations.
- If systems and processes aren’t nailed early, minor errors become large, recurring revenue craters.
Make Verification Your First Line
- Prioritize thorough insurance verification at check-in and capture seat dates, exclusions, and waiting periods.
- Fixing verification prevents denials that later balloon into AR and operational headaches.