Marketing For Learning® S1:E3: Transforming Employee Experience Through Learning With Georgie Cooke
Feb 12, 2025
Georgie Cooke, co-founder and Head of Learning Experience Design at Lima Delta, designs digital learning to support change and better employee experience. The conversation covers defining employee experience and where L&D fits. They discuss researching real learner contexts, personalising at scale, blended journeys over one-offs, invisible point-of-need learning, and measuring performance rather than activity.
AI Snips
Chapters
Transcript
Episode notes
Employee Experience Is Holistic
- Employee experience is everything that shapes how an employee feels about where they work.
- Culture, managers, day-to-day tasks and development opportunities combine to form that experience.
Central Teams Risk Missing Context
- Centralized L&D teams often sit apart from operational work and miss important context.
- Teams that straddle operational and L&D roles or run listening groups reduce that blind spot.
People Prefer Guided Relevance
- Employees want learning that clearly moves them from A to B and ties to business priorities.
- Giving guided, relevant paths beats huge unguided content libraries for most people.