Shopify Masters The Secret to Customer Retention From A Multimillion Dollar Company
Feb 6, 2024
Crystal Landsem, CEO of Lulus, shares insights on customer retention strategies. She discusses balancing growth and company culture, customer-driven retail expansion, bridging online and offline experiences, and managing growth between retail and online channels.
Chapters
Transcript
Episode notes
1 2 3 4 5
Introduction
00:00 • 4min
Balancing Growth and Culture at Lulu's
04:08 • 12min
Customer-Driven Retail Expansion and Business Model Innovation
15:42 • 3min
Bridging Online and Offline Experiences in Retail
18:31 • 5min
Balancing Growth Strategy Between Retail and Online Channels
23:44 • 2min