

433: How to Start Managing Up, with Tom Henschel
5 snips Sep 30, 2019
Tom Henschel, an internationally recognized expert in workplace communications and self-presentation, shares insights on managing up. He distinguishes between managing up, which influences how you're perceived by your manager, and coaching up, which aims to change the relationship. Henschel emphasizes the importance of data over emotions, suggesting phrases to encourage open dialogue. He advises arriving with solutions to reduce your boss's workload, highlighting that understanding their success metrics is key to effective influence in the workplace.
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Boss as Customer
- Treat your boss like your most important customer.
- This mindset shift improves work interactions and perceptions.
Disagree Agreeably
- Express disagreements professionally without blaming.
- Use the phrase, "I think differently about that…" to open a learning conversation.
Emotionally Detached
- Remove emotion when addressing business issues with your boss.
- Present data and evidence like a factual report.