The Greg McKeown Podcast 155. Confronting Conflict with Amy Gallo
Dec 8, 2022
Amy Gallo, author and contributing editor at Harvard Business Review, dives into the art of navigating workplace conflict. She discusses the pitfalls of avoiding difficult conversations and shares her enlightening personal stories. Gallo highlights how embracing conflict can actually strengthen relationships and ignite collaboration. She also explores the critical role of clear communication and vulnerability in leadership, encouraging a culture of openness. With practical strategies, listeners can learn to tackle unspoken conflicts and foster healthier work dynamics.
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Accidental Email
- Amy Gallo accidentally emailed harsh feedback meant for a colleague to the client herself.
- The client's gracious response, "Why didn't you tell me?". changed Amy's perspective on conflict.
Conflict Strengthens Relationships
- Resolving conflict strengthens relationships by proving their resilience.
- This allows for a greater range of interaction, knowing the relationship can withstand disagreements.
Incentivize Speaking Up
- Leaders must create psychological safety.
- They do this by explicitly encouraging dissent and thanking those who speak up, even if they disagree.
