Freightvine Ben Steffes | Logistics KPIs: Then & Now
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May 1, 2025 Joining the conversation is Ben Steffes, Vice President of Solutions & Strategy at RXO, known for his expertise in logistics KPIs. He discusses how the pandemic reshaped performance metrics and the current alignment among shippers, carriers, and brokers. The integration of technology, particularly AI and control towers, is highlighted as a game-changer. Ben also shares strategies for shippers to enhance their appeal and the evolving dynamics of consolidation in the logistics sector, offering a glimpse into the industry's future.
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Improved KPI Trust Post-Pandemic
- Post-pandemic, shippers trust data accuracy more and use TMS and control towers heavily.
- The longest freight market downturn allowed shippers to improve processes and data deployment.
Lenient KPI Standards in Downturn
- Lower freight rates during downturn give shippers more tolerance on KPIs because carriers focus on retention.
- Carriers deliver higher service to keep business when capacity is abundant and rates are lower.
Essential Steps To Be Shipper of Choice
- Track carrier fill rates rigorously to build meaningful relationships and negotiate better rates.
- Improve scheduling and reduce dwell time by accurate appointment setting to lower carrier costs.