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Wisdom From The Top with Guy Raz
How to Succeed Using Empathy: Maria Ross
Apr 24, 2024
Author and consultant Maria Ross discusses how empathy can be a successful business strategy, not just a moral act. She highlights the importance of empathy in leadership, problem-solving, and fostering collaboration. The podcast explores examples of organizations implementing empathy for innovation and profitability, and the significance of transparent communication and understanding customer needs for long-term success.
53:23
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Quick takeaways
- Empathy is essential in business leadership, distinguishing between cognitive and emotional empathy.
- Making a business case for empathy is crucial for success, influencing brand strategies and organizational culture.
Deep dives
Empathy in Business
Empathy is highlighted as a crucial aspect in business leadership, emphasizing the distinction between cognitive and emotional empathy. The strategic value of empathy in decision-making and its role in creating a compassionate environment are discussed, showcasing how effective leadership fosters empathy within organizations.
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Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode