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12min chapter
How to Succeed Using Empathy: Maria Ross
Wisdom From The Top with Guy Raz
Exploring Empathy in Business and Society
This chapter examines the multifaceted concept of empathy, comparing emotional and cognitive empathy and sharing a personal anecdote to illustrate the challenges of balancing empathy with decisiveness. It further explores how empathy manifests in branding and company culture, with examples from well-known brands like Zoom and Lego. The discussion also delves into practical strategies for fostering empathy in the workplace, highlighting the importance of integrating empathy into hiring processes and cultivating a supportive environment.
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Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode