The case for good jobs — and why they're good for business too | Zeynep Ton
Aug 30, 2024
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Zeynep Ton, a nonprofit leader dedicated to enhancing job quality and advocating for livable wages, highlights the often-overlooked struggles of essential workers. She argues that improving low-wage jobs benefits everyone, leading to increased productivity and employee satisfaction. Ton illustrates how companies like Costco thrive by investing in their workforce, while contrasting their success with businesses neglecting job quality. By redefining 'good jobs,' she emphasizes that fair pay and supportive environments can lead to better outcomes for both employees and companies.
Elevating essential jobs through livable wages and growth opportunities significantly enhances worker dignity and overall societal function.
Investing in employee welfare, as shown by successful companies like Costco, results in lower turnover and higher productivity, benefiting business outcomes.
Deep dives
The Value of Essential Work
Many roles deemed essential, such as cleaning and caregiving, are often undervalued, despite being crucial for society's functioning. These jobs are less likely to be automated, yet they frequently pay unlivable wages, trapping workers in poverty and diminishing their dignity. For instance, a retail manager named Janet juggles inadequate pay and fluctuating schedules, making it difficult to provide for her family and fulfill her job responsibilities effectively. This situation highlights the dire need to improve conditions rather than eliminate these jobs, emphasizing the importance of recognizing and valuing essential work.
The Good Jobs System
The concept of the 'good jobs system' focuses on improving jobs through better pay, productive work environments, and fulfilling work structures. Companies like Costco serve as successful examples, showing that investing in employees leads to lower turnover and higher productivity, creating a win-win situation for both workers and businesses. In contrast to Janet's experiences, a well-structured workplace empowers employees to take initiative and solve problems, enhancing overall service and efficiency. By adopting this systemic approach, companies can create a more engaged workforce that feels valued, ultimately benefiting the entire organization.
Transformative Leadership for Employee Welfare
Effective leadership plays a critical role in transforming workplace dynamics and prioritizing employee welfare, as illustrated by John Ferner's initiatives at Sam's Club. By raising pay and focusing on productivity, Ferner reversed the company’s struggles, achieving significant increases in sales and employee retention. His decisions created a positive feedback loop, where higher wages led to better performance and customer satisfaction, illustrating the connection between employee investment and organizational success. This case demonstrates that improving worker conditions is not only a moral obligation but also a strategic business decision that can drive growth and competitiveness.
Many of the jobs that keep the world running — like cleaning bathrooms, picking up trash, caring for the elderly — pay so poorly that workers can barely make ends meet. Nonprofit leader Zeynep Ton is intent on changing that, showing why everyone wins when companies pay their people livable wages and offer opportunities for growth.