Coffee & Compete

Starting Your Win-Loss Program w/ Dylan D'Urso

Jan 17, 2025
Dylan D'Urso, Senior Competitive Intelligence Manager at Autodesk, shares his expertise in launching successful win-loss programs. He discusses the foundational steps to start, such as identifying stakeholders and designing impactful surveys. Dylan highlights the importance of narrowing focus for effective interviews and engaging sales teams to improve outcomes. Learn how to analyze objectives effectively and leverage insights to enhance competitive intelligence while mitigating churn risks in various company sizes.
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ADVICE

Initial Steps for Win-Loss

  • Define your stakeholders and their individual needs before starting win-loss interviews.
  • Create a stakeholder survey to gather input on desired insights and assumptions.
ADVICE

Stakeholder Survey Questions

  • Include ranking priorities and open-ended questions about hypotheses in stakeholder surveys.
  • This helps understand cross-departmental interests and pre-existing assumptions.
ADVICE

Stakeholder Survey Participants

  • Cast a wide net when surveying stakeholders, including various departments and levels.
  • Aim for diverse input, even if response rates are lower than expected.
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