Peter Lohmann's Podcast

How Valeria Urcuyo Runs a Nationwide Home Services Business from Nicaragua

Sep 11, 2025
Valeria Urcuyo, VP of Operations at Appliance Repair Professionals, expertly manages a nationwide business from Nicaragua, overseeing numerous subcontractors and repairs. She dives into the unique challenges of running remote operations, including technicial shortages and pricing ethics. Val shares her insights on appliance obsolescence, how to empower homeowners with informed decisions, and the importance of trust and communication within teams. Her experience offers valuable lessons on leadership and scaling operations in a competitive industry.
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ADVICE

Scale With Vetted Subcontractors

  • Use vetted subcontractors rather than a physical office to scale nationwide service delivery.
  • Screen and build long-term relationships with technicians so you can coordinate thousands of jobs remotely.
INSIGHT

Techs Work From Trucks, Not Stores

  • Many appliance techs operate from trucks and don't need storefronts, which lowers overhead.
  • That decentralization makes a remote-coordinated middleman model practical and cost-efficient.
ADVICE

Use Consumer Jobs As A Vetting Funnel

  • Use high-volume consumer jobs as a feeder to test and filter technicians before offering them property-management work.
  • Promote technicians with reliable behavior (answering calls, low callbacks) to higher-accountability commercial roles.
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