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Product Talk
EP 402 - Okta CPO on Balancing Customer Identity and Security in Technical Products
May 3, 2024
Cassio Sampaio, Okta's CPO, discusses challenges in balancing customer identity and security in technical products. Topics include B2B SaaS products, cloud computing considerations, and the future of product management. The conversation touches on minimizing fraud, adhering to privacy regulations, and driving user engagement through seamless customer identity experiences.
55:34
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Quick takeaways
- Balancing customer identity and security is crucial in technical products.
- Transitioning between technical and B2C product management roles requires expertise and specialization.
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Challenges of Technical Product Management
In technical product management, there is a focus on specialized knowledge and less on traditional customer discovery. Technical product managers are expected to have deep subject matter expertise and address complex technical problems such as security, performance, and scalability, making customer research less applicable in certain cases. Product strategy teams may need to complement the technical focus with additional expertise in areas like market research and strategy.
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