844. Insights: What's next for Monzo? An exclusive interview with CEO TS Anil

Apr 11, 2024

TS Anil, CEO at Monzo, discusses Monzo's investment impact, community focus, global expansion plans, and the transformation of banking. Anil highlights the importance of trust, empowerment, and solving problems for customers. The episode delves into Anil's personal journey, Monzo's response to the Covid pandemic, and their mission to democratize financial services.

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INSIGHT

Monzo's Mission to Transform Banking

Monzo aims to transform banking by meeting all customers' money needs in one platform.
Its success is shown when incumbents copy their features and make banking friendlier.

INSIGHT

Investing Made Simple and Inclusive

Investments at Monzo target long-term habits, not quick speculation.
They lowered entry barriers and provide education, with 45% of female investors being first-timers.

INSIGHT

Community Fuels Product Development

Monzo's community engagement is key to product development.
Intimacy with customers drives continuous feedback and product improvement.

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"The incumbent banking industry is built on customer ignorance, customer vulnerability, or customer inertia. We have set out to change all of that..."

In this special Insights episode, 11:FS CEO David M. Brear sat down for an exclusive chat with the CEO of Monzo, TS Anil, in which they discuss TS' own career and the future of Monzo as it breaks out of the UK and plots expansion in the US and beyond.

This week's guests include:

TS Anil, CEO at Monzo

Highlights from this episode:

How does Monzo's investment impact their strategy? (01:35)
Helping customers make long term investment decisions (05:38)
Putting community at the heart of what Monzo do (09:30)
"When we're trusted, we feel empowered to solve more problems" (14:00)
"Every part of the world needs a Monzo" (17:00)
Following the North Star around the noise (20:16)
A massive longing to transform banking (23:50)
Powering through the Covid pandemic (26:40)
Setting the mandate for ourselves (30:00)
"Feeling like a person of colour was never a part of my identity" (34:30)

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